QSR and Convenience Retailers Have a Visibility Problem. Why Transactions, Traffic, and Footfall Still Don’t Tell You Who Your Customers Are

QSR and Convenience Retailers Have a Visibility Problem. Why Transactions, Traffic, and Footfall Still Don’t Tell You Who Your Customers Are

Quick-service restaurants and convenience chains operate at unmatched scale. Millions of transactions flow every day through thousands of locations. Speed, frequency, and convenience are the business model. From the outside, QSR and convenience look data-rich. From...
Loyalty and Membership Create the Illusion of Customer Understanding. Why Household Identity Is the Missing Layer in Grocery Analytics. 

Loyalty and Membership Create the Illusion of Customer Understanding. Why Household Identity Is the Missing Layer in Grocery Analytics. 

Grocery, wholesale, and mass merchant retailers are often viewed as leaders in first-party data. Loyalty programs, membership, digital coupons, Point of Sale systems, and retail media platforms are deeply embedded in daily operations. On paper, these companies are...
From Transactions to Identity: Knowing Who Is Buying and Who Bought

From Transactions to Identity: Knowing Who Is Buying and Who Bought

Retail organizations generate enormous volumes of transaction data, yet still lack a reliable, unified view of their customers. Point of Sale transactions, retail media exposure, loyalty activity, CRM records, and card transaction data all exist across the enterprise....