Loyalty and Membership Create the Illusion of Customer Understanding. Why Household Identity Is the Missing Layer in Grocery Analytics. 

Loyalty and Membership Create the Illusion of Customer Understanding. Why Household Identity Is the Missing Layer in Grocery Analytics. 

Grocery, wholesale, and mass merchant retailers are often viewed as leaders in first-party data. Loyalty programs, membership, digital coupons, Point of Sale systems, and retail media platforms are deeply embedded in daily operations. On paper, these companies are...